Product & UX Design Leader
San Antonio, TX, USA
I am Scott, a seasoned professional with 15 years of experience in Product and UX Design Leadership. Throughout my career, I have been at the forefront of pioneering profitable growth through game-changing product experiences. My expertise spans across various industries, including Healthcare, Travel & Transportation, Hospitality, Ecommerce, Retail, Real Estate, Energy, Education, Banking & Finance, Shipping Logistics, SaaS, and more. My skill set encompasses a wide range of areas, such as UI synthesis, rapid prototyping, journey mapping, design systems, data UI design, and accessibility. I am proficient in tools like Miro, Figma, Adobe, and have extensive experience in mobile, web, and hybrid design. Additionally, I possess a strong background in Lean UX Canvas, personas, ML/AI, user testing, and design thinking. Throughout my professional journey, I have achieved significant milestones and made a tangible impact. For instance, I reduced patient documentation time for clinicians from 20 to 5 minutes using AI, resulting in a 26% improvement in product viability ahead of EYO projects. I also helped apartment seekers find their dream homes by providing filtering tools that match their mental models, increasing speed-to-market for a top US real estate management client with three user-targeted templates in just two months. Furthermore, I created a progressive login system for Toyota that dynamically demonstrates membership program benefits, leading to increased CRM conversion rates. I replaced a rollerboard full of documents with a hand-held app for Family Dollar General Managers, resulting in an impressive 89% day-one adoption and improved relationships between IT and business partners. I have also improved the food delivery driver's experience by reducing interface clutter, leading to fewer road accidents, order errors, and improved customer satisfaction. In addition to my accomplishments, I am uniquely qualified to provide advice and guidance in various areas, including mental health care, shipping logistics, educational institutions, and insurance lending. I have empowered mental health care patients to monitor and share their progress, untangled complex shipping lingo for shippers and carriers, and improved program quality for educational institutions by helping nursing students successfully complete their clinical hours. I am an ideal candidate for founders, user experience designers, product managers, business executives, startups, medium-sized businesses looking to scale, and Fortune 500 companies. With my extensive experience, expertise, and proven track record, I am confident in my ability to drive innovation, deliver exceptional results, and provide valuable insights to any organization. Thank you for considering my professional biography.
product and ux design leadership
pioneering profitable growth
gamechanging product experiences
travel & transportation