Business Needs To Get Back To Being Businesses, They Are Failing

By Michael Lodge on February 23, 2024

In today's world, the frustration of dealing with poorly run companies has become a common experience for many consumers. The shift towards automated systems and the lack of human interaction when trying to resolve issues with a company have left customers feeling unheard and undervalued. The trend of hiding behind technology and restricting access to real human support, as seen with the inability to speak to a person or even to management in some cases, showcases a concerning disregard for customer satisfaction and genuine care. This impersonal approach not only prolongs the resolution of issues but also contributes to a growing disconnect between businesses and their consumer base.

As consumers continue to face endless loops of automated responses and encounters with disinterested employees, the decline in the quality of products and services provided by these poorly managed companies is becoming more apparent. The pervasive "don't care" attitude among both employees and management is reflective of a larger systemic issue within the business world. It is evident that a shift back to a customer-centric approach, with a focus on real human interaction and efficient issue resolution, is imperative for companies to regain trust and loyalty from their customer base. To thrive in today's competitive market, businesses must prioritize operational excellence, employee engagement, and customer satisfaction to restore confidence in their brand and ensure long-term success.

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