Wendy's surge pricing was a bad idea

By Michael Lodge on February 29, 2024

Michael Lodge - The Business Advisor / Mediator - 424.542.7299 - www.lodge-co.com

Title: Wendy's Dumb Idea: Surge Pricing Insults Customers

Wendy's, a beloved fast food chain known for its square-shaped burgers and frosty treats, recently found itself in hot water over a controversial concept: surge pricing. The brainchild of the CEO, this ill-advised strategy involved hiking up prices during high peak hours, much to the chagrin of customers already grappling with the effects of inflation on fast food prices. Understandably, the notion of surge pricing at Wendy's was met with widespread criticism and backlash, prompting the company to swiftly backtrack on the decision.

Amidst the uproar from consumers and media outlets, Wendy's ultimately decided to abandon the idea of surge pricing, acknowledging the negative impact it would have on their loyal customer base. This incident serves as a powerful reminder of the importance of customer feedback and the influence that individuals hold in shaping the practices of businesses. By voicing their opinions and concerns, consumers were able to successfully push back against a misguided initiative, highlighting the significance of holding companies accountable for their decisions. In the competitive landscape of the fast food industry, maintaining customer trust and loyalty should always take precedence over short-sighted strategies like surge pricing.

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